Because Support Doesn't End After Installation
At ALS, customer relationships begin long before the purchase and continue long after installation.
Our We Care Services are designed to ensure your laboratory operates efficiently, reliably, and without interruption with products of multiple brands.
- Installation & Commissioning Support
- Preventive Maintenance Programs
- Annual Maintenance Contracts (AMC)
- Calibration Coordination
- Technical Troubleshooting
- Application Assistance
- Operator Training
- Service Reminders & Health Checks
Caring Beyond Service
The ALS We Care Promise
QUICK
Response
RELIABLE
Technical Support
REDUCED
Downtime
IMPROVED
Instrument Performance
Frequently Asked Questions
What is included in your after‑sales support?
Our after‑sales support covers everything that keeps your lab running smoothly after installation:
- Preventive maintenance and calibration services
- Breakdown support and spare parts supply
- Remote troubleshooting and on‑site repairs
- Periodic performance reviews and upgrade recommendations
Think of it as a long‑term partnership, not just a warranty.
Is after‑sales support only for turnkey projects, or also for individual products?
Both.
We provide after‑sales support for:
- Turnkey labs we’ve designed and commissioned
- Individual products you’ve purchased from us
- Mixed environments where our equipment coexists with third‑party systems
Scope and response times may vary by product type and service agreement, which we’ll clarify upfront.
Do you offer service contracts or maintenance plans?
Yes.
We offer flexible plans such as:
- Basic plans: Scheduled preventive maintenance and priority support
- Comprehensive plans: Preventive + corrective maintenance, spare parts, and defined response times
- Custom SLAs: Tailored to critical labs with strict uptime and compliance needs (e.g., QC, GMP, high‑containment)
Plans can be annual or multi‑year, with clear inclusions and optional add‑ons.
Why is preventive maintenance important for my lab?
Preventive maintenance helps you:
- Avoid unexpected breakdowns and downtime
- Maintain consistent performance and data quality
- Extend equipment life and reduce total cost of ownership
- Stay aligned with regulatory and accreditation expectations
For many instruments and safety systems, scheduled maintenance is also a compliance requirement.
Do you provide calibration services and certificates?
Yes.
We offer:
- Calibration of instruments and critical parameters (as applicable)
- Certificates traceable to recognized standards
- Documentation suitable for audits and quality reviews
Scope depends on equipment type; we’ll specify what’s covered in your service plan.